Lucie Tennis, Director of Project Management and Outreach:  Lucie's role is the development and leadership of our ITS Project Management team and office. Her experience spans corporate, startup, and higher education environments, giving her a variety of tools and the confidence to approach challenges in creative ways where needed. Lucie enjoys figuring out how things work and finding practical ways to improve them—whether that’s managing budgets, building workflows, or supporting new initiatives.

She values collaboration, transparency, and believes even small improvements can lead to meaningful progress over time.

When Lucie is not working, she loves spending time with her family. She's also passionate about volunteering with a local dog rescue, where she fosters dogs and helps them find stable, loving homes. It’s been a rewarding way to give back and create positive change.

Linda Petro, IT Project Manager - Business Analyst: Linda has worked at the college for twenty-seven years. She started in the Development Office (before they called it Advancement) as a Major Gifts Coordinator. She had a short stint in Advancement Services and then moved to the President's Office where she supported the Board of Trustees and president for twelve and a half years. She moved to ITS in November 2012 as the Business Coordinator. Linda managed the budget and later the Audio/Visual Department before moving to project management in December 2018. She also was previously a group medical insurance underwriter and a decorator at a nation-wide paint store. Linda is also the co-chair of the Tech Adoption group.

Patrick Condon, IT Project Coordinator - Automation: Patrick worked at the Solution Center for about three and a half years before moving over to the PMO Office. He was a PC Deployment Specialist as well as an Apple Repair Tech. Prior to CC, he was in the U.S. Air Force for six and a half years. He was stationed in New Mexico and northern California, but he has lived most of his life in Colorado Springs.

Lin Okonek, IT Project Coordinator - Communication and Outreach: Lin has worked at CC for almost three years, but has recently moved from the role of Esports Coordinator to a project coordinator that specializes in outreach and communications.

They enjoy boxing, hiking, candle making, and playing games in their free time whenever they aren't spending time with their dog, Levi.

Director of Project Management & Outreach: Plays a key role in leading IT projects and strategic outreach efforts. This position is responsible for developing and implementing project strategies, managing the project portfolio, allocating resources and budgets, and ensuring alignment with organizational goals. The director oversees a team of project managers, facilitates cross-departmental communication, and engages with both internal and external stakeholders to promote collaboration and transparency.

IT Project Manager – Business Analysis: This role combines project management and process improvement expertise to enhance IT operations and deliver meaningful results. Responsibilities include managing project timelines, budgets, and deliverables while fostering collaboration and communication among stakeholders. Additionally, the role focuses on process mapping to streamline workflows and identify opportunities for innovation, ensuring alignment with strategic goals and organizational priorities.

The IT Project Coordinator - Automation: Oversees IT projects with a focus on leveraging automation to enhance efficiency and streamline processes. The role involves planning, executing, and finalizing projects, integrating automation solutions, and coordinating cross-functional teams. The coordinator also fosters strong relationships with stakeholders to ensure effective communication and collaboration throughout the project lifecycle.

The IT Project Coordinator - Communication and Outreach: Manages IT projects while focusing on building and maintaining relationships with internal and external stakeholders. This role includes planning and executing projects and defining objectives while serving as the main point of contact for project communication. The coordinator is responsible for developing comprehensive communication plans, facilitating stakeholder engagement, and ensuring seamless collaboration across departments. Additionally, the position supports cross-departmental alignment of IT initiatives with the college's goals.

Our IT Project Management Office (PMO) makes sure that all our IT projects run smoothly, stay on track, and align with our goals. Here’s how we do it:

Setting Standards

• We create clear guidelines and best practices for all projects, making it easier to manage projects consistently and successfully.

Project Oversight

• We keep an eye on project timelines, budgets, and risks, providing regular updates and ensuring each project stays on course.

Support for Project Teams

• We offer tools, advice, and support to project teams to help them overcome challenges and follow best practices.

Tracking Performance

• We measure project outcomes and gather insights to improve our processes, making each project better than the last.

Clear Communication

• We keep everyone in the loop, from team members to leadership, so all stakeholders know what’s happening at each project stage.

Institutional Alignment: Our goal is to ensure that IT projects and resources are strategically aligned with the college's objectives, enhancing the effectiveness and relevance of technology initiatives campus-wide.

Cross-Departmental Collaboration: Our governance framework fosters cooperation across departments, promoting a cohesive approach to implementing technology solutions and maximizing their impact beyond the PMO.

Lifecycle and Change Management: By applying a structured approach to project and IT service management, we strive for smooth transitions, minimal disruption, and optimized use of resources.

Transparency and Stakeholder Engagement: We prioritize clear communication and visibility into project progress, empowering stakeholders to make informed decisions and actively engage in technology initiatives.

Continuous Improvement and Innovation: Our commitment to continuous improvement involves regularly reviewing processes, identifying opportunities for innovation, and ensuring long-term benefits for the institution as a whole.

Our IT Process Improvement & Automation service focuses on making everyday operations more efficient and effective. We work with teams to streamline workflows, eliminate bottlenecks, and introduce automation where it makes the most impact. Through a collaborative approach, we help departments find better ways to work, automate repetitive tasks, and adopt new tools with confidence. This service supports a culture of continuous improvement, empowering teams to do more with less effort and paving the way for future growth.

If there's a request based around IT process improvement and automation, click here.

All new or updated applications, whether for individual, departmental, or college-wide business use, must go through the Tech Adoption process prior to purchase, per the college’s policy. Tech adoption ensures that any software or newly acquired technology is safe for use on campus. For more information, check out our Tech Adoption webpage.

If there are any questions or requests about Tech Adoption, start here.

An IT Ambassador Program at CC serves as a bridge between faculty, staff, and the IT department. It promotes technology literacy, assisting with tech-related issues, and fostering a culture of digital innovation.

This is an outreach effort by ITS to help educate different departments on basic processes, troubleshooting, and other important topics that IT faces daily. Ambassadors attend breakfasts every other block to learn about a new topic and how it applies to CC's daily life.

To become an IT Ambassador is entirely voluntary, and if you're interested fill out the form at the top of this webpage!

Have more questions? Reach out to us at our PMO email. 

Understanding the difference between a project, a ticket, and tech adoption is crucial for streamlining IT requests and ensuring effective support. Here’s a quick guide to help you determine the appropriate category for your needs:

For a downloadable version of the Playbook, click here.