Access your voicemail from on campus

• From your office phone, press the "message" button on your phone 
• Enter your PIN and then # (ex. 13254#)
  • note that if this is your first time using it, the default PIN is 13254
  • If your PIN doesn't work, let us know at services.coloradocollege.edu and we can reset it

Access your voicemail from off campus

• You will receive an email with voicemail attached as a sound file that you can play from a computer.
• You can manage your voicemail through the Jabber client
  
• You can call in from off campus. To do so:
  
  • Dial your on campus phone number
  • After it finishes ringing and starts playing your voicemail greeting, press *
  • When asked for your ID, enter your 4-digit extension
  • When asked for your PIN, enter your 5-digit PIN

Empty your deleted messages

Deleted messages count toward your voicemail box quota, so be sure to empty your deleted items periodically:

• Dial into your voicemail
• Press 3 to listen to old messages
• Press 2 to listen to deleted messages
• Press 1 to review messages
• Press 2 to erase deleted messages
• Press 2 to delete all messages
• Press 2 to confirm all deleted messages

Play your messages

• Your new messages will play automatically. After listening to a message:
  
  • Press 1 to replay the message
  • Press 2 to save the message
  • Press 3 to delete the message
  • Press 5 to forward the message
  • Press 7 to rewind the message 5 seconds
• If you don't have any new messages
  • Press 3 to review saved messages

Change your greeting(s)

You have multiple greetings available to you in the new system - standard, closed, alternate, busy, internal, holiday

• After accessing voicemail:
• Press 4 for options
• Press 1 to change greetings
• Press 1 to re-record your greeting and then follow the prompts
• Press 2 to switch to your alternate greeting
• Press 3 to edit other greetings

Reset your voicemail password

• If you know your password and want to change it
  • Access the voicemail system
  • Press 4 for options
  • Press 3 for preferences
  • Press 1 to reset your PIN
  • Press 2 to change your recorded name
    
    
• If you don't know your password
  • Contact the Solutions Center at 719.389.6449 or at services.coloradocollege.edu
  • When the Solutions Center replies with your new voicemail PIN
    • From your telephone, pick up your receiver and press the voicemail button .
    • Enter the temporary passcode given to you by ITS:.
    • The Unity system will prompt you to:
      • Record your name
      • Record a greeting
      • Set a new password (a minimum of 5-digits)
    • Once you have completed all the prompts your voicemail box is ready to receive messages.